Terms & Conditions

1. Definitions

• " ombakstena", "we", "us", "our" — refers to the company operating at 3 HarbourFront Place, #02-07, Singapore 099254
• "Guest" — any individual who participates in a charter experience
• "Booking Party" — the person or organisation that makes and confirms the charter booking
• "Charter" — any of the three private yacht experiences offered by ombakstena
• "Agreement" — these Terms, together with the booking confirmation

2. Acceptance of Terms

By confirming a booking or using this website, the Booking Party represents that they are at least 18 years of age and have the legal capacity to enter into a binding agreement. If booking on behalf of a group, the Booking Party accepts these Terms on behalf of all guests in the group.

3. Charter Services

ombakstena offers three charter experiences: the Afternoon Tea Cruise, Night Sky Sailing, and Bespoke Celebration Charter. Each charter is described in detail on our website and in booking communications. All charters depart from HarbourFront unless otherwise agreed for the Bespoke Charter.

We reserve the right to adjust charter routes, timings, or specific elements in response to safety requirements, weather conditions, or circumstances beyond our control, without this constituting a material change to the booked service.

4. Booking and Payment

• Bookings are confirmed upon receipt of a written confirmation from ombakstena and payment of the deposit or full charter fee as specified at the time of booking
• Prices are quoted in Singapore Dollars (SGD) and are inclusive of all standard inclusions listed for each charter
• Optional add-ons for the Bespoke Celebration Charter are quoted separately and confirmed in writing before payment is required
• The Booking Party is responsible for the conduct and safety compliance of all guests in their group

5. Cancellation and Rescheduling

• 14 or more days before charter: full refund of all amounts paid
• 7–13 days before charter: 50% refund of the charter fee
• Less than 7 days before charter: no refund; rescheduling may be offered subject to availability at our discretion
• Weather cancellation by ombakstena: full reschedule or full refund — at the Booking Party's choice

All cancellations must be communicated in writing by email to [email protected].

6. Guest Responsibilities and Conduct

• Guests must arrive at the agreed boarding point at least 15 minutes before departure
• Guests must follow all safety instructions given by the captain and crew at all times
• Guests must not interfere with the operation of the vessel
• Guests who are visibly intoxicated at the time of boarding may be refused access to the charter without refund
• Guests are responsible for the safety of minors in their group throughout the charter
• Smoking is not permitted on board
• Damage to the vessel or its contents caused by guest conduct may result in a claim for repair or replacement costs

7. Dietary Requirements and Allergies

While we make every effort to accommodate dietary requirements and allergies communicated in advance, we cannot assume liability for allergic reactions where requirements were not disclosed prior to the charter. Guests with severe allergies are responsible for informing us at the time of booking and for taking appropriate precautions on board.

8. Intellectual Property

All content on the ombakstena website — including text, images, and design — is the property of ombakstena and may not be reproduced, distributed, or used commercially without written permission. Nothing in these Terms grants any licence to use our intellectual property.

9. Photography and Media

Photographs or video recordings taken on board by ombakstena staff (including contracted photographers for the Bespoke Charter) may be used for promotional purposes unless the Booking Party expressly opts out in writing before the charter date. Personal photography by guests is permitted and is subject to no restriction from us.

10. Limitation of Liability

ombakstena maintains appropriate insurance for its charter operations. To the fullest extent permitted by Singapore law, our liability for any claim arising from a charter is limited to the amount paid for that specific charter.

We are not liable for loss of personal property, indirect or consequential losses, or losses arising from circumstances beyond our reasonable control, including but not limited to weather, port authority directives, or maritime incidents not attributable to crew negligence.

11. Disclaimers

Charter experiences are provided in good faith on the basis of the information available at the time of booking. We do not warrant that all elements of a charter will be available or uninterrupted (for example, specific star visibility on a Night Sky Sailing cannot be warranted). Our descriptions represent what we aim to deliver, not an absolute commitment to identical outcomes.

12. Indemnification

The Booking Party agrees to indemnify and hold ombakstena harmless from any claims, damages, or costs arising from the conduct of guests in their party, including any breach of these Terms or failure to follow crew instructions.

13. Termination

We reserve the right to terminate a charter in progress if the safety of guests, crew, or the vessel is at risk, or if guests engage in conduct that is dangerous, abusive, or materially inconsistent with these Terms. No refund will be issued in such circumstances.

14. Dispute Resolution

These Terms are governed by the laws of Singapore. In the event of a dispute, the parties agree to first attempt resolution through direct communication. If unresolved, disputes will be subject to the non-exclusive jurisdiction of the courts of Singapore. For minor disputes, mediation through the Singapore Mediation Centre may be proposed by either party before formal legal proceedings.

15. Changes to These Terms

We may update these Terms from time to time. The revised version will be posted on this page with an updated date. Bookings confirmed before the date of any revision remain subject to the Terms in force at the time of confirmation.

16. Contact

For questions about these Terms:

• Email: [email protected]
• Address: 3 HarbourFront Place, #02-07, Singapore 099254